At Flow Acupuncture we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. 

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In our desire to be effective and fair to all of our clients, and out of consideration for our acupuncturists’ time, we have adopted the following policies:

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• 24-hour advance notice is required when canceling an appointment. 

• If you are unable to give us the minimum 24-hours advance notice, you will be charged the following cancellation fees:

  • $40 for regular or women’s health acupuncture visit

  • $60 for premium or facial acupuncture visits

• This charge will be either automatically deducted from the card provided at booking, or deducted from an outstanding balance of an existing treatment package purchased.

•  Should you arrive later than your appointment time you may have a shortened service, or you may still receive your full service if time allows, depending on the provider’s schedule.  If you arrive 15 minutes late for your scheduled appointment, your appointment is considered canceled by late/missed appointment/no-show.

• Habitual (2 or more) late cancellations (less than 24-hours prior to appointment time) or 2 no-shows, or a combination of the two, will result in the patient being discharged at the practitioner’s discretion.